Public safety dispatchers play a vital role in public safety by expertly managing emergency and non-emergency calls for service. They operate a sophisticated network of technology—including phone and radio systems, Computer Aided Dispatch (CAD), and data systems—to quickly process and relay critical information.

While maintaining calm under pressure, dispatchers provide life-saving instructions, such as CPR guidance, and ensure that accurate, timely information is delivered to law enforcement, fire, emergency medical services (EMS), and other response teams.

Precision is essential; dispatchers are responsible for keeping detailed, accurate records of all communications, whether from callers or responders in the field. They work as part of a coordinated team—often in collaboration with other Communications Centers—to ensure seamless, efficient responses to a wide range of incidents.

At the heart of the role is commitment to community safety, service, and teamwork. By leveraging advanced technologies and strong partnerships, public safety dispatchers support both the public and emergency personnel in moments that matter most.

Their work is grounded in the values of the Lincoln Emergency Communications Center: Professionalism, Respect, Integrity, Dedication and Excellence.